Refund Policy

This Refund Policy explains how cancellations and refunds work for GEARKITE subscriptions provided by CADKITE TECHNOLOGIES. It forms part of our Terms & Conditions.

1. Before payment

Placing an order request on our website does not charge you anything. You can cancel an order request at any time before you pay the invoice by replying to our sales team or emailing sales@cadkite.com. No fee applies.

2. After payment

Once your subscription has been activated, fees for the current billing period (monthly or annual) are non-refundable, except in the situations listed in section 3. Unused time in a billing period is not refunded, and annual plans are not refunded on a pro-rata basis.

3. When you are entitled to a refund

We will refund you in full or in part when:

• Duplicate payment: you paid the same invoice more than once. The extra payment is refunded in full.
• Billing error: you were charged more than the amount on your confirmed order. The difference is refunded.
• Not activated: we have not activated your subscription within 7 days of receiving your payment, and you ask to cancel. The payment is refunded in full.
• Required by law: a refund is required under applicable law.

4. Cancelling a subscription

You can cancel at any time by emailing sales@cadkite.com. Your access continues until the end of the period you have already paid for, and you will not receive a renewal invoice. You can export your design data before your access ends.

5. How to request a refund

Email sales@cadkite.com within 30 days of the payment, and include:

• Your order reference (for example, GK-XXXXXX) and invoice number.
• The name and email address on the account.
• The reason for the request and any supporting details, such as payment receipts.

6. How refunds are paid

We will reply to your request within 3 business days. Approved refunds are paid to the original payment method or bank account within 7–10 business days of approval. GST is refunded along with the subscription amount, and we will issue a credit note where required.

7. Enterprise plans

Cancellation and refund terms for Enterprise plans are set out in your Enterprise agreement.

8. Contact

For questions about this policy, email sales@cadkite.com or visit our Contact page.