Privacy Policy

This Privacy Policy explains how CADKITE TECHNOLOGIES ("we", "us", "our") collects, uses, shares and protects personal data when you visit gearkite.com (the "Website") or use the GEARKITE gear design application (the "Application"). Together these are the "Service". We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 of India, and other laws that apply to us.

1. Information we collect

Information you give us

• Contact and enquiry forms: your name, email address, phone number, company name, country, location and message.
• Order requests: contact details, WhatsApp number and job title (if provided), company information, billing address, and, if you request a GST invoice, your GSTIN, registered company name and registered billing address. We also record the plan and billing period you choose.
• Partner and reseller enquiries: your name, contact details, company, partner type, experience, operating region, budget range (if provided) and message.
• Your GEARKITE account: the details you register with, such as your name, work email, phone number, job title and how you intend to use GEARKITE.
• Design data: the gear parameters, calculations, uploaded spreadsheets and results you create or upload in the Application.

Information collected automatically

• Technical information such as your IP address, browser type, device type and the pages you visit, recorded in standard server logs.
• Information needed to keep you signed in to the Application and to keep it secure.

We do not collect payment card or bank details on the Website. Payments are arranged directly with our sales team.

2. How we use your information

• To respond to your enquiries and provide support.
• To process order requests, confirm orders, issue invoices (including GST invoices), collect payment and activate your subscription.
• To provide, operate, maintain and improve the Service, including storing and calculating your designs.
• To send you service messages such as order updates, renewal reminders and important changes.
• To evaluate partner and reseller applications.
• To keep the Service secure, prevent misuse and meet our legal, tax and accounting obligations.

We process your personal data on the basis of the consent you give when you submit a form or create an account, and for the legitimate uses permitted by law, such as complying with legal obligations. We will only send you marketing emails if you have agreed to receive them, and you can opt out at any time.

3. Who we share it with

We do not sell your personal data. We share it only with:

• Service providers who help us run the Service, such as hosting, form processing, email and accounting providers. They may use your data only to provide their services to us.
• Authorised partners or resellers, where you ask to buy through them or your enquiry relates to their region.
• Authorities, where required by law, court order or to protect our rights, users or the public.
• A successor business, if CADKITE TECHNOLOGIES is involved in a merger, acquisition or sale of assets, subject to this policy.

4. Where your data is processed

Some of our service providers may store or process data outside India. When this happens, we take reasonable steps to ensure your data receives an appropriate level of protection, and we comply with any restrictions on transfers notified under Indian law.

5. How long we keep it

We keep personal data only for as long as needed for the purposes above. Enquiry data is kept for as long as needed to respond and follow up. Account and design data is kept while your account is active and for a reasonable period afterwards so you can return to your work, unless you ask us to delete it. Order, invoice and tax records are kept for the period required by Indian tax and accounting laws.

6. How we protect it

We use reasonable technical and organisational security measures, including encrypted connections (HTTPS) and access controls, to protect your data. No method of transmission or storage is completely secure, but we work to protect your information and will notify you and the authorities of a personal data breach where required by law.

7. Your rights

Subject to applicable law, you have the right to:

• Request a summary of the personal data we hold about you and how we use it.
• Ask us to correct, complete or update your personal data.
• Ask us to erase your personal data where it is no longer needed, unless we must keep it by law.
• Withdraw your consent at any time. This does not affect processing that took place before withdrawal.
• Nominate another person to exercise your rights in the event of death or incapacity.
• Raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.

To exercise any of these rights, email us at support@gearkite.com.

8. Cookies and similar technologies

The Website does not use advertising or tracking cookies. It loads web fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google. The Application uses essential cookies or similar storage to keep you signed in and secure. If we add analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.

9. Children

The Service is intended for professionals and businesses. It is not directed at anyone under 18, and we do not knowingly collect personal data from children.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. If we make significant changes, we will notify registered users by email or through the Application.

11. Contact and grievances

If you have questions about this policy or a complaint about how we handle your personal data, contact our Grievance Officer: